A sorting machine is only as good as the service behind it. That’s why we go above and beyond to deliver support that truly makes a difference.
Whatever happens, your operational reliability takes priority. So, we will deal with any issues first, with the paperwork only coming second. You can contact our team of engineers, mechanics, and other experts 24/7 by phone, email, or WhatsApp/WeChat and Optimum Live Chat. Pick the option that is best and most convenient for you to have us deal with a question or issue. Also, because your sorter is connected to the Internet, our engineers and mechanics can set up a secure connection to make a remote diagnosis, 24/7, and if possible, intervene by means of Optimum Pilot Assist. But if the need arises, we come over. Any time, even at night.
