{"id":4467,"date":"2025-07-18T13:34:56","date_gmt":"2025-07-18T11:34:56","guid":{"rendered":"https:\/\/www.optimum-sorting.com\/about-us\/our-unique-service\/"},"modified":"2026-07-09T11:10:59","modified_gmt":"2026-07-09T09:10:59","slug":"our-unique-service","status":"publish","type":"page","link":"https:\/\/www.optimum-sorting.com\/en\/about-us\/our-unique-service\/","title":{"rendered":"Our unique service"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#2b323a” video_bg=”use_video” video_mp4=”https:\/\/www.optimum-sorting.com\/wp-content\/uploads\/2025\/07\/Service-1.mp4″ background_video_loading=”default” scene_position=”center” top_padding=”15%” bottom_padding=”10%” left_padding_desktop=”8%” constrain_group_2=”yes” right_padding_desktop=”8%” top_padding_tablet=”160″ bottom_padding_tablet=”80″ text_color=”light” 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background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Always by your side, wherever you are” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]A sorting machine is only as good as the service behind it. That\u2019s why we go above and beyond to deliver support that truly makes a difference.<\/p>\n

Whatever happens, your operational reliability takes priority. So, we will deal with any issues first, with the paperwork only coming second. You can contact our team of engineers, mechanics, and other experts at any time by phone, email, or WhatsApp\/WeChat and Optimum Live Chat. Pick the option that is best and most convenient for you to have us deal with a question or issue. Also, because your sorter is connected to the Internet, our engineers and mechanics can set up a secure connection to make a remote diagnosis, and if possible, intervene by means of Optimum Pilot Assist. But if the need arises, we come over. 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line_type=”No Line” custom_height=”50vh” custom_height_tablet=”40vh” custom_height_phone=”35vh”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” bottom_margin_tablet=”64″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default”][vc_row_inner column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default” column_padding_type=”default”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#000000″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Customized service, all the way” text_direction=”default”][\/split_line_heading][vc_column_text css=”” text_direction=”default”]From the very first contact, our skilled engineers, mechanics, and other experts ensure a truly personal service. At Optimum Sorting you will find no automated e-mail replies or chatbots. Contact is always with a real live person.<\/p>\n

We provide manuals in your preferred language, remote and on-site support, customized operator training, and regular preventive maintenance. If you need a bespoke Service Level Agreement<\/em>, we will tailor one to your specific requirements and budget. In short, you will receive a service tailored to your individual needs, before purchase, during commissioning, and at any time afterwards.<\/p>\n

Looking for spare parts? Our branches in Europe, the USA, and Asia are fully stocked with the necessary components, enabling us to supply your machines quickly and efficiently, keeping your production running smoothly.[\/vc_column_text][divider line_type=”No Line” custom_height=”25px”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”default_arrow” text=”Get in touch with our service team” url=”https:\/\/www.optimum-sorting.com\/en\/support\/”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#99a200″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][divider line_type=”No Line” custom_height=”25px”][vc_column_text css_animation=”none” css=”” text_direction=”default”]\n

Sorting smarter.<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#99a200″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css_animation=”none” css=”” text_direction=”default”]\n

Wasting less.<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#99a200″ column_shadow=”none” column_border_radius=”5px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”reveal-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css_animation=”none” css=”” text_direction=”default”]\n

Shaping tomorrow.<\/h2>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”25px”][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” vertically_center_columns=”true” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” left_padding_desktop=”5%” top_margin=”5%” constrain_group_7=”yes” bottom_margin=”5%” top_margin_tablet=”64″ constrain_group_9=”yes” bottom_margin_tablet=”64″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”documentation” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left” top_margin=”32″ constrain_group_1=”yes” bottom_margin=”32″ 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column_padding_type=”default” gradient_type=”default”][carousel script=”flickity” flickity_formatting=”default” desktop_cols_flickity=”3″ desktop_small_cols_flickity=”3″ tablet_cols_flickity=”3″ phone_cols_flickity=”2″ flickity_controls=”next_prev_arrows_overlaid” color=”default” flickity_overflow=”hidden” flickity_wrap_around=”no-wrap” flickity_spacing=”15px” flickity_column_vertical_alignment=”default” column_padding=”0″ flickity_element_spacing=”0″ flickity_image_scale_on_drag=”true” border_radius=”none”][item simple_slider_bg_image_position=”default” simple_slider_overlay_strength=”0.3″ simple_slider_bg_image_loading=”default” id=”1775801756126-10″ title=”Item” tab_id=”1775801756126-6″][fancy_box box_style=”image_above_text_underline” image_url=”10714″ image_aspect_ratio=”1-1″ link_new_tab=”true” border_radius=”none” image_loading=”default” link_url=”https:\/\/www.optimum-sorting.com\/en\/sacramento-demo-center\/” min_height=”200″]Blog article<\/em> Inside our new Sacramento demo center: sorting technology in action<\/strong>[\/fancy_box][\/item][item simple_slider_bg_image_position=”default” simple_slider_overlay_strength=”0.3″ simple_slider_bg_image_loading=”default” id=”1775801756126-10″ title=”Item” tab_id=”1775801756126-6″][fancy_box box_style=”image_above_text_underline” image_url=”8586″ image_aspect_ratio=”1-1″ link_new_tab=”true” border_radius=”none” image_loading=”default” link_url=”https:\/\/www.optimum-sorting.com\/en\/milestone-2025\/” min_height=”200″]Blog article<\/em> Optimum Sorting achieves major milestone in 2025<\/strong>[\/fancy_box][\/item][item simple_slider_bg_image_position=”default” simple_slider_overlay_strength=”0.3″ simple_slider_bg_image_loading=”default” id=”1775801756191-2″ title=”Item” tab_id=”1775801756191-8″][fancy_box box_style=”image_above_text_underline” image_url=”3358″ image_aspect_ratio=”1-1″ link_new_tab=”true” border_radius=”none” image_loading=”default” link_url=”https:\/\/www.optimum-sorting.com\/exporter-of-the-year\/” min_height=”200″]Blog article<\/em> Flemish \u2018Exporter of the Year\u2019 Award goes to Optimum Sorting<\/strong>[\/fancy_box][\/item][item simple_slider_bg_image_position=”default” simple_slider_overlay_strength=”0.3″ simple_slider_bg_image_loading=”default” id=”1775801756216-9″ title=”Item” tab_id=”1775801756216-0″][fancy_box box_style=”image_above_text_underline” image_url=”5837″ image_aspect_ratio=”1-1″ link_new_tab=”true” border_radius=”none” image_loading=”default” link_url=”\/en\/patented-mining-technology\/” min_height=”200″]Blog article<\/em> Optimum Sorting launches patented mining technology<\/strong>[\/fancy_box][\/item][item simple_slider_bg_image_position=”default” simple_slider_overlay_strength=”0.3″ simple_slider_bg_image_loading=”default” id=”1775801756242-4″ title=”Item” tab_id=”1775801756242-3″][fancy_box box_style=”image_above_text_underline” image_url=”3370″ image_aspect_ratio=”1-1″ link_new_tab=”true” border_radius=”none” image_loading=”default” link_url=”\/en\/aflasort-solution\/” min_height=”200″]Blog article<\/em> AflaSort: our innovative solution for aflatoxin detection<\/strong>[\/fancy_box][\/item][\/carousel][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”none” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#7a95a8″ scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” 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